FAQS
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Our wellness check-in service involves regular phone calls or text messages to individuals who may need support or reassurance. These check-ins ensure their wellbeing and provide peace of mind for family and friends.
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The service is ideal for elderly individuals, those living alone, people receiving mental health support, or anyone who could use regular check-ins to ensure they are doing well.
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Yes! Family members or friends can purchase a check-in package for their loved ones. Our service ensures that you stay informed about their wellbeing even from a distance.
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During a check-in, we ask simple, structured questions about the individual’s wellbeing, such as how they are feeling, whether they need any assistance, or if they would like additional support. We also provide local resources if needed.
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We offer a range of packages with different frequencies, including weekly, monthly and daily check-ins. You can choose the frequency that works best for your needs or opt for a pay-per-check-in service.
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Yes, we can tailor the check-ins based on the needs of the individual. You can choose whether they prefer phone calls or text messages, the frequency of check-ins, and any specific concerns or topics you’d like us to focus on.
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If the individual does not answer a scheduled phone call or respond to a text message, we will follow up. If there’s still no response, we can notify a designated emergency contact or take further steps depending on the agreed protocol.
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Each check-in typically lasts around 10 minutes, though this may vary depending on the individual’s needs and preferences.
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After each check-in, we can provide a brief summary or update to the designated family member or contact, ensuring they are informed about their loved one’s wellbeing. Consent required.
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Yes, confidentiality is a priority. We follow strict privacy protocols and comply with all Australian privacy regulations. Information shared during check-ins remains secure and confidential.
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Yes, you can choose either phone calls or text messages, or a combination of both, depending on the individual’s preference. The service can be adjusted at any time.
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If urgent help is required during a check-in, we will follow the escalation plan agreed upon, which may include contacting emergency services or notifying an emergency contact.
