Effective Date: 31-10-2024

Welcome to Ease of Mind. These Terms and Conditions outline the rules and regulations for using our welfare check-in services. By purchasing or subscribing to our services, you agree to comply with and be bound by the following terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, you may not use our services.

1. Services Overview

Ease of Mind provides welfare check-in services via phone and SMS messaging. Our services are designed to offer peace of mind by checking in on individuals to ensure their wellbeing. This service may be purchased by a third party (e.g., family or friend) for another individual, or directly by the individual seeking welfare checks.

a. Service Description

• Phone Calls: A trained professional will contact the designated individual for welfare check-ins according to the agreed schedule.

• SMS Text Messaging: Check-ins can also be done via SMS as per the client's preference.

• Packages: Various packages are available, including Pay-as-You-Go, Weekly, and Annual Connect packages.

b. Non-Medical Service

Ease of Mind services are non-medical and do not replace the need for professional healthcare or emergency services. We do not provide medical advice, diagnoses, or treatment.

2. User Eligibility

By using our services, you confirm that:

• You are at least 18 years old or have the consent of a legal guardian if purchasing services for a minor.

• You have the authority to agree to these Terms on behalf of yourself or the person for whom the welfare checks are purchased.

• You provide accurate and up-to-date contact information for yourself and any designated individuals.

3. Service Packages & Pricing

Our current service packages include:

• Pay-as-You-Go: $25 per 10-minute welfare check.

• Weekly Connect Package: One connection per day for 7 days.

• Annual Connect Package: Includes a 5% discount, offering a flexible check-in schedule over the year.

• Custom Packages: Tailored services may be available based on individual requirements.

All pricing is listed in AUD (Australian Dollars). We reserve the right to modify our pricing and packages, but changes will not affect already purchased or active subscriptions.

4. Payment and Billing

Payments for services must be made in advance through the payment methods provided on our website. Subscriptions for recurring services will automatically renew unless cancelled in accordance with Section 7.

If your payment method is declined, we may suspend or terminate your service until payment is made.

5. Scheduling and Missed Check-Ins

Clients can schedule welfare check-ins at the time of purchase. The following conditions apply:

• Missed Check-Ins: If we are unable to reach the designated individual on the first attempt, we will follow the protocol outlined by the purchaser (such as attempting a second call, leaving a voicemail, or sending an SMS). If no response is received after multiple attempts, the emergency contact will be notified if applicable.

• Rescheduling: You can modify the schedule with at least 24 hours' notice before the scheduled check-in.

6. Emergency Protocols

Ease of Mind is not an emergency service. In the event that we cannot contact the designated individual after the agreed number of attempts, we will notify the emergency contact provided. It is the responsibility of the purchaser to ensure that emergency contacts are accurate and willing to respond.

If an emergency situation is suspected during a welfare check (e.g., an individual appears to be in distress), we may advise that the emergency contact or local authorities be notified.

7. Cancellations and Refunds

You may cancel your subscription or scheduled service at any time. However, the following refund policies apply:

• Pay-as-You-Go: Refunds are not available for individual check-ins once completed.

• Weekly or Annual Packages: A prorated refund may be issued for unused services, minus an administrative fee.

• Cancellations: Subscriptions must be cancelled at least 24 hours before the next scheduled check-in to avoid being charged for that check-in.

 Check our Refund Policy for more information.

8. Confidentiality and Privacy

We are committed to maintaining the confidentiality and privacy of all individuals and clients:

• Data Protection: We store all personal and contact information securely and in compliance with Australian privacy laws.

• Confidential Information: Any personal information shared during the welfare check is treated with strict confidentiality. However, relevant details may be shared with emergency contacts or authorities in cases of potential harm.

• Third-Party Access: We will not share or sell your information to third parties without consent unless required by law.

For more details on how we manage data, please refer to our Privacy Policy.

9. Client Responsibilities

You are responsible for ensuring that:

• All provided contact information (for both the purchaser and the designated individual) is accurate and kept up-to-date.

• The designated individual is aware that they will receive welfare check-ins and consents to the service.

• Emergency contacts are informed of their role and are willing to act if necessary.

10. Limitations of Liability

Ease of Mind and its employees or contractors are not liable for:

• Any harm resulting from delays, missed connections, or failure to contact the designated individual due to inaccurate contact details or technical issues.

• Any indirect, incidental, or consequential damages arising from the use of our services.

• Any emergency or medical situations that arise outside of our control.

In all cases, our liability is limited to the amount paid for the service in question.

11. Termination of Services

We reserve the right to terminate or suspend service for any individual or client who:

• Violates these Terms and Conditions.

• Provides false or misleading information.

• Fails to maintain payments for ongoing services.

Termination will not affect your obligation to pay for previously provided services.

12. Modifications to the Terms

Ease of Mind reserves the right to update or modify these Terms at any time. We will notify clients of any significant changes by email or through our website. Continued use of our services following changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms or the use of our services shall be resolved through binding arbitration in accordance with Australian law.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Ease of Mind
Email: info@easeofmind.com.au
Phone: 0401606751
Website: www.easeofmind.com.au

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.