Privacy Policy

Effective Date: October 2024

At Ease of Mind, your privacy is of utmost importance. We are committed to maintaining the confidentiality, integrity, and security of personal information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and store your information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information to provide welfare check services to clients and manage our business effectively. The types of information we collect may include:

  • Full name

  • Contact details (e.g., phone number, email address)

  • Emergency contact information

  • Health or wellbeing-related information provided during welfare check-ins

  • Payment information (for billing purposes)

We only collect information that is necessary to provide our services and ensure quality and safety.

2. Purpose of Collection

We collect, hold, and use your personal information for the following purposes:

  • To provide welfare check-ins and related services

  • To contact emergency contacts when necessary

  • To manage appointments and billing

  • To communicate updates about your services and any important changes

  • To comply with legal obligations and regulations

3. How We Collect Information

We primarily collect information directly from you or from authorized individuals who purchase services on behalf of someone else. Collection methods include:

  • Online forms

  • Telephone conversations

  • SMS messages

  • Email communication

In cases where someone else has purchased a service on your behalf, we will inform you of their involvement in providing your contact information and gain your consent to proceed with the check-ins.

4. Use and Disclosure of Personal Information

We may disclose personal information under the following circumstances:

  • To emergency contacts when required for safety and wellbeing

  • To external service providers (e.g., payment processors) who assist us in delivering our services

  • If required by law, such as complying with a subpoena, court order, or legal process

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Security of Personal Information

We take the security of your personal information seriously and implement safeguards to protect it from misuse, unauthorized access, modification, or disclosure. These include:

  • Secure storage of electronic and physical records

  • Encryption of sensitive information during transmission

  • Regular audits of our security measures

While we take reasonable steps to protect your information, no system is completely secure. You use our services at your own risk and are encouraged to protect your own information as well.

6. Access and Correction of Information

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date. To request access or corrections, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

7. Consent and Opt-Out Options

By providing your personal information to Ease of Mind, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw your consent or opt-out of non-essential communication at any time by contacting us.

8. Retention of Personal Information

We retain personal information for as long as necessary to provide services and comply with our legal obligations. Once it is no longer needed, we will take reasonable steps to securely destroy or de-identify the information.

9. Links to External Websites

Our website and communication may contain links to third-party websites. We are not responsible for the privacy practices of external sites and recommend that you review their policies before providing personal information.

10. Complaints and Contact Information

If you believe your privacy has been breached, or you have a complaint about how we have handled your personal information, please contact us using the details below. We take all complaints seriously and will work to resolve them promptly.

For further information or to make a complaint, you can contact the Office of the Australian Information Commissioner (OAIC) via their website https://www.oaic.gov.au or by calling 1300 363 992.

Contact Us

For questions about this Privacy Policy or to exercise your rights, you can contact us at:

Ease of Mind
Email: info@easeofmind.com.au


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